Telephone and Email

Telephone and Email
0 student

In the Hospitality Industry Telephone English is vital to be able to communicate effectively in English. This course will help you to practice the vocabulary and structures you need for everyday communication in both Telephone English and Email English.

What is included:

  • answering calls
  • taking reservations by phone
  • taking messages and transferring calls
  • asking for clarification on the phone
  • answering email enquiries
  • express yourself fluently and spontaneously, with a focus on pronunciation, vocabulary and grammar to improve your accuracy
  • improve all your communication skills including speaking, listening, reading and writing
  • develop speaking skills for real-life situations and put these into practice using natural expressions and functional language
  • review and improve grammar, pronunciation and fluency

Course Profile:

  • daily sessions for three days
  • all materials included
  • from Pre-Intermediate to advanced levels (A2-C1)

Course Information

Course Title2017 DatesDays and TimesCost
Hospitality English – Food and BeverageMarch & AprilMonday, Tuesday & Wednesday
9.30 – 12.30
Hospitality English – Front of HouseMarch & April Monday, Tuesday & Wednesday
1.30 – 4.30
Hospitality English – Telephone and EmailMarch & AprilMonday, Tuesday & Wednesday
5.30 – 8.30
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User Avatar Anne Marie Cleary